FAQ's

Frequently asked questions. 

RETURNS & REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be unworn and in the same condition that you received it. Because we don't work with stock yet we can't guarantee the item can be exchanged for a different product. If the article is returned by mail the shipment costs will be for the customer.

To start a return please contact us at team@wolkenclothing.com. 

 

POSTAGE

We use PostNL to ship our packages, whether it be inside the Netherlands or worldwide. Once we have given your parcel to PostNL, it is up to them to deliver it safely. Once the package is in their hands, we are no longer responsible for it. Proof of postage will be shown to anyone who does not receive their package.

Tracking numbers are available on request.

If you want your package to be shipped outside of The Netherlands, send us a message/email.
 

DELIVERY

Since each item is personally made for each individual customer, the item(s) you bought will be shipped within 12 business days depending on your location. Please wait patiently for your items to be received, as it may take anywhere from 3-20 days to receive your products depending on your location. 
 

WRONG ADDRESS

Please make sure you provide us with a correct address, as if you provide us with a wrong address and we send the item to that address, we cannot refund you and you will have to purchase the item again. If an item is returned, you will have to pay postage again for us to be able to re-send it to you.